Delivery
Where do you deliver?
Small Items
For smaller items delivery is to addresses in the United Kingdom only. This excludes the Channel Islands, we also exclude BFPO (British Forces Post Office) addresses.
Large items
We can deliver all large items to Mainland UK and the following islands:
- Isle of Skye
- Isle of Sheppey,
- Angelsey and Isle of Wight
We are unable to deliver large items to any other islands (e.g. the Channel Islands and the Isle of Man), we also exclude BFPO (British Forces Post Office) addresses.
Delivery times
For certain goods we will specify an “expected delivery date”.
Small Products – Standard Courier Delivery
For small products our standard delivery is Monday to Friday (excluding Bank Holidays), generally from 9am to 5pm, and we aim to get your purchase to you within 3 working days if you order before 12.00pm or 4 days for all orders after 12.00 pm. For extended Bank Holiday periods such as Christmas and Easter please allow 4-7 working days.
Small Products - Premium Courier Delivery Services
We also offer a premium delivery service, available from Monday to Saturday (subject to availability) in a timed slot of your choice with delivery from 4 days after the date you place your order, this is available at checkout.
Tracking Your Order
If your order is being delivered by courier you can track your parcel by clicking on the link in your Order Confirmation email. All deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call. If your item is being delivered by Royal Mail you will be unable to track the delivery but should expect your order in the post within the next few days after your order is placed.
Large Products - Our Home Delivery Service
Delivery is 7 days a week, usually from 8am to 8pm and we aim to get your purchase to you within 4 working days. You will be allocated a 4 hour delivery time window, which can be obtained after 9pm the night before your delivery is due. To retrieve this you will need your delivery order reference number, which we email to you. All you need to do is go to http://support.thetechguys.com/pdt and key in your reference number. Alternatively, you can call our automated home delivery line on 0844 561 7000. It is also very important to give two good contact numbers as our drivers may contact you ½ hour before the delivery is due to take place.
IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, these cannot be guaranteed as occasionally delivery times may be affected by factors beyond our control.
Delivery Costs
We make every effort to keep our delivery charges as low as possible. Our charge depends on the type of product ordered and whether you choose standard delivery of 2-3 working days or a premium service, and whether or not you have all of your products delivered at the same time.
The applicable standard delivery charge is shown on each product page. There are additional charges if you choose a premium delivery service, or if you opt to have your product installed or other services. You will always be able to see all applicable charges before submitting your order.